Whether you are preparing for a first consultation, wondering how to brief a designer, or need a hand navigating our process, this page points you in the right direction.
Whether you are wondering if your brand needs a refresh or you are ready to talk about a full identity project, a short conversation usually clears things up. Here is what happens after you send a message.
We read every message ourselves, usually within two working days. The reply will be plain and practical: we might ask about your current packaging, your timeline, or who makes decisions about the visuals. No pressure, no lengthy proposals at this stage.
Tell us a little about your product and what feels off with the current look. It helps to mention whether you have an in-house person handling social media or if that is also on your plate. We can point you to the right service, even if it is not something we offer.
Our monthly portfolio review sessions are open to anyone starting out in design. Send a link to your work and a line about what kind of feedback you are hoping for. We keep these sessions casual and honest, with specific notes rather than general encouragement.
A quick call can be more useful than a long email chain.
Most of our clients are busy running a kitchen, a roastery or a shop, so we keep the support process straightforward. Whether you need a file re-exported, a social post tweaked, or help explaining a brand decision to a supplier, there's a clear way to reach us and a realistic idea of when you'll hear back.
We're a small studio, not a call centre. That means you'll talk to the same people who worked on your brand, and you won't be shuffled between departments.
For anything related to an active or past project, send us a note at info@sproutscreative.com. Include your name and a short description of what you need, and we'll take it from there.
Response within one business day
Prefer to talk it through? Call us at +27(28)9271326 between 9am and 5pm on weekdays. If we're in a shoot or a workshop, leave a message and we'll call you back.
Weekdays, 9am to 5pm
Simple requests like file formats or small text changes are usually handled within two business days. Larger requests, such as a new set of social templates or an extra round of design revisions, might take a bit longer, and we'll give you a clear timeline before we start. If you're unsure whether something falls under your original scope, just ask, we'll let you know honestly.
For common questions about how we work, what to prepare before a project, or how revisions are handled, take a look at our contact page for more context on getting started.